Refund & Return Policy

30-Day Money-Back Guarantee for Unused Items

We offer a 30-day money-back guarantee for items that are unused, in their original condition, and without any restocking fees. This ensures that customers can return products without worrying about additional costs if the product meets these conditions.

To qualify for the refund, the item must be unused, in its original packaging, and free from any signs of wear or damage. This policy applies only to items purchased directly from our website.

Fast Shipping with Tracking and Insurance

We strive to ship all orders on the same day or the next business day after your payment has been confirmed in our bank account. This allows for quick processing, so you can receive your items as soon as possible.

All items are shipped with a tracking number, and we ensure that every package is insured for added peace of mind. This means you can easily track your package and rest assured knowing it is covered in case of any shipping issues.

International Payment and Refunds Process

For international orders, we currently accept payments via Bank Transfer, Wise, or Revolut. This ensures a variety of secure and convenient payment options for our global customers.

Refunds for international purchases will be processed after the product arrives at our warehouse and passes a quality inspection. Once approved, the refund will be made the following business day.

Items Excluded from Return Policy

All items listed on our website are eligible for returns except for ink or printhead cleaners. This is due to the nature of these products, which cannot be resold once opened or used.

Please ensure that before purchasing these items, you are certain about your choice, as these exclusions are strictly enforced.

14-Day Return Period for Damaged Goods

If your product arrives damaged, you have 14 days from the date of receipt to initiate a return. This ensures that any defects not caused by user error can be addressed promptly.

Upon receiving a claim for damaged goods, we will inspect the product to confirm the issue and work with you to process a manufacturer warranty if applicable. Shipping costs in such cases will be covered by the customer.

Unboxing Video for Defective Product Returns

For returns of defective products, we require an unboxing video to verify the condition of the item upon delivery. Once we have reviewed and confirmed that the defect is not caused by misuse, we will fully cover the cost of the return.

Additionally, we will make every effort to assist you in securing the manufacturer's warranty. Depending on the product, the warranty process may be handled either in your country or by sending the item back to us.

Manufacturer Warranty Support for Non-Human Error Damage

If the product arrives damaged (due to manufacturing defects and not human error), you have 14 days to report the issue. Once the product is returned to us for inspection, we will assist you in obtaining the manufacturer's warranty, ensuring you receive proper support.

Please note that shipping costs for these returns will be the responsibility of the buyer, but we will provide guidance to ensure a smooth process.

If you need more information, please contact us